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Shipping & Returns

Aroma Borealis Herb Shop is based in Whitehorse, Yukon, Canada. Our web store is currently set up to ship products within Canada and USA. Aroma Borealis ships all orders via Canada Post. Your shipping costs will automatically be calculated when you check out and complete your transaction and your package will be insured up to $100. If you would like to make an international purchase for delivery outside of Canada or USA, please email us your order, and we will provide you with a quote for shipping prior to processing your order.

Free Local Pick-up

Aroma Borealis is pleased to offer free local pick-up at our location in Whitehorse, Yukon. Your order will be available for pick-up 48 hours after your purchase is made. Please provide us any necessary pick-up information in the notes section upon check out. If you would like us to have your order ready for pick-up sooner, please call us to see if we can make special arrangements.

International Shipping (Outside of Canada and USA)

We are happy to deliver virtually anywhere in the world. Please email us your order and we will provide you with a quote for shipping prior to processing your order. Please allow extra delivery time for customs clearance. All additional duties and taxes are the responsibility of the purchaser.

Packaging

In consideration of the environment, Aroma Borealis reuses packaging wherever possible, and uses recycled boxes to ship orders.

Timeframe

Aroma Borealis ships with Canada Post which ships and operates on a Monday-Friday basis. Your purchase will be processed within 48 hours and will be shipped the following day. Please allow extra time for holidays. Please note, we do not provide shipping services on Saturdays or Sundays, items will be shipped on the next business day. 

Incorrect Shipping Address, Unclaimed, Returned to Sender

Aroma Borealis will not be responsible for orders with incorrect shipping addresses provided by the purchaser. Such orders may be re-routed by Canada Post or be returned to Aroma Borealis as undeliverable. The purchaser is responsible for any additional shipping fees required to re-send the parcel.

If an item is unclaimed or returned to sender, and Aroma Borealis is charged by Canada Post for the return of an item, the purchaser will be responsible for the original shipping cost as well as the return shipping cost.